Got a problem with your computer, but you don’t want to (or can’t) bring it in for repair?
Jim’s I.T Remote IT support service is the perfect solution. We can help you remotely diagnose and fix any problems that might be affecting your system. Our technicians are available 24/7 so we’re there when you need us most.
Don’t wait until tomorrow to get back on track! Call now and our team will be happy to help – no matter what the issue is. Get peace of mind knowing that Jim’s I.T is there for you and your business.
Individual Devices
Home or Office network support
Immediate Virus Removal
IT strategy for remote and hybrid work
General Repair Diagnostics
Troubleshooting Support
IT Support that works with your business
We understand that when you have a problem with your computer, you need it fixed fast. You don’t want to be left waiting for the local IT support company to arrive and then spend hours trying to fix your PC while they are there.
If you’re like most people, when your computer breaks down or starts running slow, you just want someone who can get in quickly and sort out the problem so that it doesn’t happen again. It might take days for a typical remote IT support company to visit and often after spending several hours fixing things up onsite they will tell you something needs replacing – which means more time before everything is working properly again. Even if they do solve the issue straight away, chances are it could crop up again at any time because of viruses or other problems lurking on your system.
That’s why we developed our remote IT service which offers a solution that will save you time and money by allowing us to fix most computer problems remotely from our offices. With a range of fixed-price services available we are sure we can have you back on track in no time.
A secure, contact-free IT solution
- Move systems & software to cloud-based offerings. Like Microsoft 365.
- Help you support the IT needs of WFH staff
- Build a remote management system for you & your managers
- Optimise for video calling
Network Support (Home or Office)
- Diagnose & Optimise network speeds
- Website access and permissions
- Password management
- Printer & other peripherals management
Computers
- Update software & security patches
- Speed up slow computers
- Find lost files and documents
- Provide remote learning & training
Phones & Tablets
- Setup email and other important accounts
- Setup company/parental controls
- Install and configure applications
- Diagnose and fix a broken device
FAQs
Remote IT support is a service that allows you to connect to a technician’s computer and fix issues without having to be in the same physical location. This can be helpful for businesses that have employees working remotely or for people who need help with their computers but don’t have someone they can physically go to for assistance.
At Jim’s I.T, we’re committed to providing expert online tech support, so you can rest assured that your problems have a quick and reliable solution. Our remote IT support can be given in many forms, including:
- Remote desktop support
- Expert advice on how to proceed with device setup and maintenance
- Data restoration
- Internet privacy setup
- App installation
General online tech support
Remote IT support is convenient because it can be accessed from anywhere with an internet connection. This means that you don’t have to be in the office to get help with your computer or network. Remote IT support can also be scheduled for a time that is convenient for you, so you don’t have to take time off work to get your computer fixed. You’ll enjoy many benefits, including:
- Save time and money on IT support
- Help with your technology from experts
- Feel more in control of your technology
- Rest easy knowing that you’re always supported
- Priority access to experts
- Unmatched support for all of your devices
- Peace of mind with our worry-free no fix, no fee guarantee
Speak to your local computer technician right now
Jim’s Work Guarantee
Why Choose Jim’s I.T ?
Attempting to resolve IT issues yourself can sometimes lead to further complications, data loss, or unnecessary downtime. Computers, networks, and other technology require the right knowledge and tools to diagnose and resolve problems effectively.
Jim’s I.T technicians are experienced in a wide range of IT services, including computer repairs, troubleshooting, software support, network setup, and general technical assistance. With over 15 years of experience, we provide reliable, professional IT solutions for homes and businesses, backed by our No-Fix, No-Fee Guarantee, with convenient service available across New Zealand.
Fixed Pricing
All quotes are free and fixed prices. We may charge to inspect the problem so we can quote accurately.
Same Day Service
You can request on-site same-day service before 10 am. We’ll have a technician at your door that very same day!
No Fix No Fee
If we can’t fix the problem or offer you a solution then there’s nothing to pay*.
Note : *Some issues/problems require a paid inspection/diagnostic fee to determine if the device can be repaired.