Want to protect your family from online threats and also get the fastest internet speed possible, but you don’t know how?
Jim’s I.T offers affordable, honest and reliable home IT support. We can take care of all your devices, WiFi network, security needs and more. Our technicians will come out to your home at a time that suits you best — no need to worry about taking time off work just so we can help you fix your PC/laptop/tablet issues.
Whether you’re looking for computer help at home, home computer repair or home computer support, you’re in the right place. Jim’s I.T will ensure that you have constant access to home IT services regardless of where you are.
You get fast, friendly service from people who know what they’re doing when it comes to computers and networks without having to pay premium prices for the privilege of getting our assistance. That’s why thousands of households across New Zealand and other parts of New Zealand have chosen us as their go-to home IT support company. We simply provide better customer service than any other firm in this industry while charging less money too.
Your Go-to for Computer Help at Home
At Jim’s I.T, we make sure that you won’t have any reason to panic if your home IT set up begins malfunctioning or needs some sort of repair or maintenance. Whether you’re looking for remote home IT support or in-person home IT services, we can get a technician to help you quickly and efficiently. We’re here to help you, so if you need assistance, don’t hesitate to call us and receive a hassle-free quote that serves you well. And if you don’t get a solution, you don’t have to pay. What’s not to like?
- Individual Devices
- Home or Office network support
- Immediate Virus Removal
- IT strategy for remote and hybrid work
- General Repair Diagnostics
- Troubleshooting Support
IT Support that works with your business
We understand that when you have a problem with your computer, you need it fixed fast. You don’t want to be left waiting for the local IT support company to arrive and then spend hours trying to fix your PC while they are there.
If you’re like most people, when your computer breaks down or starts running slow, you just want someone who can get in quickly and sort out the problem so that it doesn’t happen again. It might take days for a typical IT support company to visit and often after spending several hours fixing things up onsite they will tell you something needs replacing – which means more time before everything is working properly again. Even if they do solve the issue straight away, chances are it could crop up again at any time because of viruses or other problems lurking on your system.
That’s why we developed our remote IT service which offers a solution that will save you time and money by allowing us to fix most computer problems remotely from our offices. With a range of fixed-price services available we are sure we can have you back on track in no time.
Eliminate your computer challenges with smart solutions.
Don’t let your slow computer, network downtime or cybersecurity breaches bring your business to a halt. The Jim’s computer repairs team has the solutions you need to stay up and running – efficiently and securely.
A secure, contact-free IT solution
- Move systems & software to cloud-based offerings. Like Microsoft 365.
- Help you support the IT needs of WFH staff
- Build a remote management system for you & your managers
- Optimise for video calling
Network Support (Home or Office)
- Diagnose & Optimise network speeds
- Website access and permissions
- Password management
- Printer & other peripherals management
Computers
- Update software & security patches
- Speed up slow computers
- Find lost files and documents
- Provide remote learning & training
Phones & Tablets
- Setup email and other important accounts
- Setup company/parental controls
- Install and configure applications
- Diagnose and fix a broken device
FAQs
At Jim’s I.T, we have decades of experience when it comes to providing home IT services, whether you’re looking for computer help at home or general home IT support.
Our expert technicians are police checked and fully insured, so you can rest assured that we only hire the very best to get the job done. We also operate under a system of no fix, no fee — meaning that you don’t pay if we can’t fix your problem or offer a viable solution.
At Jim’s I.T, we’re all about helping homes and businesses run a smooth operation. Whether you’re looking to create and keep your business afloat through technological excellence or simply have the means to sit back and enjoy some relaxing entertainment, we’re here to help. We offer home I.T services, including:
- Apple products — We service all Apple devices, ensuring all hardware and software issues are resolved. We even work to optimise your devices to have them running as smoothly as possible.
- Computers/laptops — We can recommend and even install the best virus protection and ensure that your computer does everything you need it to do.
- Tablets — Take your work and entertainment on the go, knowing that Jim’s I.T is always there to resolve any issues that may come up.
- Printers and scanners — Physical documents are still prevalent in the professional world, so make sure you always have reliable access to your devices by giving us a call if you need us.
- Data backup and recovery — There’s nothing worse than losing precious data. You can easily prevent this by letting us optimise your setup.
- Security — Safeguard your personal information from malicious attacks by speaking to us about how you can upgrade your equipment and software for the best results.
- Network — Always stay connected to the internet with our reliable WiFi and network solutions.
- Media — We’ve all felt the fear of losing our precious digital memories, so don’t delay. Give us a call, and let us give you the right tools to secure offline and online backups for all your treasured photos and videos.
- Smart devices — Whether you need servicing for your TV or other smart products, we can send a technician to you for all your home IT support needs.
- Email — We can help with setup, management, backup and recovery, troubleshooting and anything else you need.
- Website design — Our services extend beyond home IT support. We can also build and optimise your website.
Sometimes there are issues that need a personal touch. Smaller issues can usually be resolved via our remote I.T services, as our technicians are trained to help you troubleshoot less intensive matters over the phone or via one of our helpful online chat methods. However, nothing beats having a qualified technician visit you in person to give you the best service possible for larger problems and requests.
We’re all about speed and efficiency. If you contact us about an issue before 10 am, we can send a technician to you on the same day to get you up and running in no time.
Yes. At Jim’s I.T, we take every precaution to ensure your personal data and security are maintained at all times. No matter the request, we will guide you through the entire process with safety in mind the entire time. If you have any questions at all about the safety of remote tech support, simply give us a call, and we’ll be happy to go through everything with you.
Yes. If you’re looking to set your business up with the best home IT solutions on the market, our technicians can come out to your area and help you optimise your setup for smooth operations. Get in touch with us, and we can give you a no-fuss quote promptly.
Speak to your local computer technician right now
Jim’s Work Guarantee
Why Choose Jim’s I.T ?
Attempting to resolve IT issues yourself can sometimes lead to further complications, data loss, or unnecessary downtime. Computers, networks, and other technology require the right knowledge and tools to diagnose and resolve problems effectively.
Jim’s I.T technicians are experienced in a wide range of IT services, including computer repairs, troubleshooting, software support, network setup, and general technical assistance. With over 15 years of experience, we provide reliable, professional IT solutions for homes and businesses, backed by our No-Fix, No-Fee Guarantee, with convenient service available across New Zealand.
Fixed Pricing
All quotes are free and fixed prices. We may charge to inspect the problem so we can quote accurately.
Same Day Service
You can request on-site same-day service before 10 am. We’ll have a technician at your door that very same day!
No Fix No Fee
If we can’t fix the problem or offer you a solution then there’s nothing to pay*.
Note : *Some issues/problems require a paid inspection/diagnostic fee to determine if the device can be repaired.