Jim’s I.T understands that it can be a frustrating experience dealing with your insurance company, especially when it comes to making a claim for a damaged computer or electronic device.
Our computer technicians specialise in providing detailed assessments and professional insurance reports for your computer repair insurance claim.
We fast-track the process by conducting a thorough assessment of the damaged computer, determining the cause and extent of the damage. And then generate a detailed letter on our company letterhead with photos and recommendations and deal with your insurance company on your behalf.
PC, Mac & Laptop Setup
Computer Repair Insurance Claims
Contents of Report
Jim’s I.T computer technicians have years of experience assessing and generating comprehensive insurance reports that allow our customers to get a positive outcome with their insurance company.
It’s important the insurance report is detailed and comprehensive otherwise the insurance company may try to get out of the claim. To date, no Jim’s I.T computer repair insurance reports have been disputed or denied – giving our customers complete peace of mind.
Here are some of the contents we include in our comprehensive computer repair insurance reports:
- Insurer name
- Policy number
- Claim number
- Date of Incident
- Location
- Details
- No. of devices
- Inspection
- Photos
- Repair/replace
- Total cost
- Conclusion
If your insurance claim is more complex than normal, our computer technicians will gather all the background information about the situation and add it into the report.
Types of Damage You Can Claim
Jim’s I.T can write you a professional insurance report for any broken or damaged PC, Mac, Laptop or electronic device such as a tablet, phone or TV.
Our computer technicians can make insurance claims for the following types of damage:
- Liquid/water damage
- Fire or smoke damage
- Dropped equipment
- Lightning strike
- Accidental damage
- Ransomware damage
- Power surge damage
- Malicious damage
If your computer has been damaged in a way that is not listed above, speak with one of our computer technicians on 0800 454 654 and they can advise you if you can still make a claim. Please note this will also depend on your insurance policy.
Repair or Replace?
A detailed computer repair insurance report will help you make the decision if it’s economic to repair the damaged computer or purchase a new computer. Sometimes it can be uneconomic or unfeasible to repair the damage and purchasing a new computer may be the only available solution.
Some common factors to consider when to repair or replace a computer include:
- Extent of damage
- The age of the computer
- Condition of the computer
- Policy coverage
- Cost of repair vs. replacement
- Beyond economic repair
Need Data Recovery Services?
Jim’s I.T also provided data recovery services as part of our insurance claim process. If you need access to your valuable data, we can recover this data for you and transfer it to a portable hard drive or to a new computer. This can be included in your insurance report or provided as a separate quote.
We can recover data from the following computers & devices:
- PCs
- Laptops
- Desktops
- iMacs
- Macbooks
- Smart phones
Our 3-Step Insurance Report Process
We understand how frustrating and difficult it can be to deal with your insurance company when you need to make a claim. Jim’s I.T has long-standing relationships with all insurance companies and can write detailed insurance reports on your behalf making the claim process much easier.
Jim’s I.T provides a comprehensive 3-step insurance report process which allows our customers to have their insurance claims approved.
- Assessment – Our computer technicians will assess the device, take photos, determine the cause of the problem and the extent of the damage.
- Repair or Replace – We will provide options of repairing the device or replacing it with an equivalent or newer model.
- Professional Report – We forward you and your insurance company the final report and deal directly with your insurance company if they have any questions.
Computer Repair Insurance Reports – Frequently Asked Questions
Our comprehensive insurance reports include photos of the device, a damage report, background information about the incident, and recommendations of repairing or replacing the device, including all costs.
No, we can’t write an insurance report without assessing the device and seeing it in person.
Yes, you should be able to claim a broken or damaged computer via your insurance company. Please check your insurance policy and what is covered.
Yes, Jim’s I.T provides data recovery services and can recover data from all types of damaged computers including laptops, PCs, Macs, Tablets and Phones.
Yes, data can be recovered from a water damaged laptop. However, the internal hard drive will need to be assessed to see how bad the water damage is.
We can provide insurance assessments and reports for all electronic devices, such as computers, TVs, phones, tablets, monitors, portable hard drives and more.
Yes, Jim’s I.T can guide you on a new computer purchase and provide you with a free quote for a new computer and setup services.
Yes, we provide insurance reports for both home and business customers.
Speak to your local computer technician right now
Jim’s Work Guarantee
Why Choose Jim’s I.T ?
Attempting to resolve IT issues yourself can sometimes lead to further complications, data loss, or unnecessary downtime. Computers, networks, and other technology require the right knowledge and tools to diagnose and resolve problems effectively.
Jim’s I.T technicians are experienced in a wide range of IT services, including computer repairs, troubleshooting, software support, network setup, and general technical assistance. With over 15 years of experience, we provide reliable, professional IT solutions for homes and businesses, backed by our No-Fix, No-Fee Guarantee, with convenient service available across New Zealand.
Fixed Pricing
All quotes are free and fixed prices. We may charge to inspect the problem so we can quote accurately.
Same Day Service
You can request on-site same-day service before 10 am. We’ll have a technician at your door that very same day!
No Fix No Fee
If we can’t fix the problem or offer you a solution then there’s nothing to pay*.
Note : *Some issues/problems require a paid inspection/diagnostic fee to determine if the device can be repaired.